Sportello Donne@Work


IRFI - Istituto Romano per la Formazione Imprenditoriale, Camera di Commercio di Roma, Rome, ITALY



Contact details of the main implementing body

Name of the organisation, original language

Manageritalia – Sede di Milano

Name of the organisation, English translation

Manageritalia – Milan Head Office


Name of the practice, original language

Sportello Donne@Work



Description of the practice

Women@Work provides free of charge pre-selection services of female ICT professional profiles to companies, mainly in the territory of the province of Milan, for their staff research. Women@Work:

  • Is a specialized databank of ICT skills profiles, all of which are women;
  • Gives support and guidance for companies;
  • Employs an highly experienced staff to help companies find the best female ICT professionals.


The Women@Work desk addresses companies of any size, sector and market, in particular to small and medium sized companies. Women@Work experts can identify the best expertise to meet the needs of the targeted companies.

The desk also provides services to Women:

The desk also provides services to Women:

  • With ICT skills
  • Working in ICT (but also other sectors) companies
  • Who have completed their ICT studies
  • Who are looking for a job, even a part time job
  • Who work as professional consultants and ICT


who want to enhance their current employment status.

Policy context

Researches conducted in the market of small and medium Italian enterprises (SMEs) have shown a very positive and constructive attitude towards new technologies by women. Women are also more interested in flexible forms of work.

These features are a valuable resource that can support SMEs in the use of Information and Communication Technology (ICT).

ICTs are an important tool to improve the competitive gap of Italian SMEs. Computer technology can increase competitiveness, facilitate better cost management and business processes, improve quality of products, labour and people in the company.

Labour market context

A recent study of the SEP (Startup Europe Partnership) Monitor has shown that many Italian SMEs in the ICT sector leave the start-up phase (seed stage) and are ready to increase in size.

In Italy there are 108 SMEs passing to the so-called ScaleUp stage in the ICT field, primarily in the areas of e-commerce (16%) and business services (Software 12% and Mobile 10%), followed by Social, Digital Media and Advertising (which together reach 21 %).

A full 29% of scaleups (32 companies) has already reached an exit, a figure growing rapidly, since the number has almost quadrupled over the last four years: 27 acquisitions, 5 entering the public offerings market (IPO). More than half of the acquisitions (55%) remained in Europe (41% in Italy); 33% involves the United States, 4%,Russia, 4% Japan and 4% South Africa.

The 68% of scaleups has collected between half a million and 2,5 million USD over the last three years; 17% of scaleups has collected between 2,5 and 5 million USD; 8% from 5 to 10 million USD and 7% more than 10 million USD.


Women@Work is a useful tool to support the employment of women in new technologies to facilitate re-entry into the labor market, promoting flexible forms of work, qualified staff, generate improvement and continuous updating of skills in ICT female professionals.

Main women ICT professionals selection process is the following:

  • Recruitment campaign launch: at any time, companies can forward the personnel research request at the Women@Work desk by registering in the section dedicated to companies, and completing the dedicated form;
  • Matching of professional profiles demand and supply: desk experts check the requirements described, and select the corresponding profiles.
  • Meet the candidates: experts offer the company a list of candidates selected by skills and experience, in line with the description and requirements entered by the company itself;


Candidate selection: after the analyses of the proposed profiles, the company, by experts, gets in touch with the chosen candidates, in order to continue in the selection process until a possible job offer.

Management and operation

The Women@Work desk is driven by a partnership among different Institutional and Social partners:

  • The Municipality of Milan is the institutional partner who promotes the project for the positive impact it generates both in terms of valorisation of women skills and in increase of women occupational rates;
  • The “Women Entrepreneurs” workgroup of the ASSINTEL (Italian Association of ICT Enterprises) promotes increasing access and use of ICT resources by women entrepreneurs, with particular attention to the target of small businesses in the retail, tourism and services and help ICT specialists find a job that may value their professionalism;
  • The “Manager Women” workgroup inside Manageritalia promotes actions to increase women employment at all levels, (Executives, Middle Managers, professionals) and to safeguard their professionalism;
  • PrimaDonna is an Italian non-profit organization that aims to promote the presence of women in the workforce, encouraging participation, motivation, and professional development.


The project is realized under the sponsorship of the Chamber of Commerce of Milan.

Target groups/beneficiaries

Students, Employees, SMEs

Start date

01 Jan 2011

End date (actual or planned)

31 Dec 2014

Gender dimension

The Women@Work Desk specifically addresses women, with an exclusive female gender dimension.

Products involved in or resulting from the practice


Outcomes of the practice (planned/expected and actual)

  • Main outcomes of the practice are:
  • Increase employment of women in the ICT sector
  • Match skills and supply-demand of work among the ICT sector SMEs


Provide support to enterprises to realize ICT skills matching

Source of funding

Private source(s), please specify

The partnership itself finances the Women@Work Desk

Main responsible body, type

Business organisation/association at regional or local level, Business organisation/association at national level

Role of implementing body

Management and monitoring

Other bodies involved in implementation of the practice as partners or contractors


Evaluation - Was the practice evaluated?



Target group(s)

Job changers, Employers, Jobseekers


Micro enterprises, Small enterprises



People seeking training

Value not entered

B.2 Type of practice

B.2.1 Practices related to management or servicing of clients

Registration, skill assessments, identification of client needs and matching

Matching services

B.2.2 Practices related to labour market information and improvement of micro and smes’ procedures

Labour market information (LMI)

Collection of LMI (demand, supply or both)

Micro and SMEs’ procedures

Improvement of micro and smes’ recruitment and human resource management practices, Identification of needed skills

B.2.3 Practices related to skill mismatch reduction

Supports aimed at reducing skill mismatch (targeted to unemployed or employed)

Individual counselling/guidance/mentoring/coaching, Group counselling/guidance

Supports aimed at reducing skill mismatch: labour mobility

Value not entered

Sharing the cost of training and skills development

Value not entered

B.3 Delivery method(s)

Delivery methods involved

e-Services, Face to face contacts

B.4 Contracting out

Extent of contracting out of practice: The service is contracted out…

Value not entered

Type of subcontractor(s)

Value not entered

B.5 Partnership

Type of partners involved in implementation of the practice

Value not entered

SECTION C - Information about evaluation of the practice

When was the practice evaluated?

Value not entered

Type of organisation carrying out the evaluation

Value not entered

Details of the organisation responsible for carrying out the evaluation

Name of the organisation, original language/Name of the evaluator

Value not entered

Name of the organisation, English translation

Value not entered

E mail

Value not entered

Web page

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Overall evaluation methodology/methodology

Value not entered

Indicators in the evaluation

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Main findings of the evaluation

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Change in practice following evaluation

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C.1 Documentation of the evaluation

Type of documentation

Value not entered


Value not entered

Monitoring evidence

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D.1 - Evidence of results

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D.2 - Relevance

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D.3 - Availability of clear and adequate information

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D.4 - Impact

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D.5 - Innovation

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D.6 - Broad-based participation

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D.7 - Sustainability

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D.8 - Mainstreaming

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D.9 - European Added Value and Transferability

Value not entered

D.10 - Additional comments

Value not entered

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